WHITE GLOVE · FLEET ENABLE
The Delivery Doesn’t End at the Truck.
Appointment windows, two-person crews, and condition proof on one platform. Built for carriers whose delivery is the customer’s whole experience.
What White Glove Carriers Need
Scheduling, dispatch, service steps, and proof of condition in one place, from booking to the room of choice.
Appointment Scheduling
Book, confirm, and hold precise delivery windows so crews arrive when the customer expects.
Optimized Crew Dispatch
Routing tuned to service duration, crew skill, and time windows, with the crew assigned as a unit and kept together through the route.
Real-Time Tracking
Scheduled, en route, completed. The consignee gets the window they chose and updates in your shipper’s branding.
Room of Choice and Placement
Where the item goes, how it’s unpacked, what gets taken away. The account’s standard, followed at every stop.
Driver App with Service Steps
Assembly, placement, and inspection checklists completed and logged at every stop.
Branded Customer Notifications
Automated updates in your shipper’s branding, from booking confirmation through completion.
Proof of Condition
Photos, signatures, and condition reports captured at the door and attached instantly.
Where White Glove Carriers Lose Margin
Disputed Damage
Without photo proof captured at the door, a damage claim becomes your word against the customer’s.
Condition reports attached to the order settle it before it escalates.
Missed Windows
A crew running late on a two-hour appointment costs you the reschedule, the fuel, and the account.
Dispatch built around service duration keeps the schedule honest.
Crew Coordination
Two-person crews, assembly steps, and in-home requirements vary by account.
Guided workflows put the right instructions in the crew’s hands at every stop.
White Glove Delivery Questions, Answered
What is white glove delivery software?
White glove delivery software manages scheduled, high-touch final-mile deliveries that require more than a drop at the door. It handles appointment booking, two-person crew dispatch, in-home service steps like assembly and placement, and photo-based proof of condition captured at delivery.
How does white glove dispatch differ from standard delivery dispatch?
Standard delivery dispatch optimizes for stops per hour. White glove has to account for how long each service takes inside the home, which crew is certified for that work, and a delivery window the customer has already been promised. Routing on distance alone produces schedules that fall apart by mid-morning.
Can Fleet Enable capture proof of condition at delivery?
Yes. Crews capture photos, signatures, and condition reports in the driver app at the point of delivery, and each one attaches to the order immediately. Damage disputes get resolved against a documented record rather than recollection.
Does the platform support two-person crew tracking?
Yes. Fleet Enable tracks driver and technician as a crew, including crew-based scheduling, skills matching, and settlement, which most mid-market final-mile platforms handle as a single driver per stop.
Can customers receive branded delivery updates?
Yes. Automated notifications carry your shipper's branding from booking confirmation through completion, so the end customer experiences the shipper's brand rather than a generic carrier alert.
